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FAQ — JO Premier Motors
Answers to the questions we hear most from drivers interested in our vehicles and services.

Are your vehicles HPI checked?

Yes — we carry out provenance checks (including finance and theft markers where applicable) and we’re happy to talk you through the results on any vehicle.

Can I reserve a vehicle?

You can reserve a vehicle with a holding deposit. This removes it from sale for an agreed period while you arrange viewing, finance, or collection.

Is the holding deposit refundable?

If you change your mind, refunds depend on the stage of the process and any costs already incurred (for example, paid admin checks or transport). If there’s a problem on our side (e.g., misdescription), we’ll refund you. Ask us before paying and we’ll confirm in writing.

Do you offer a warranty?

Many vehicles include warranty options. Coverage varies by vehicle, age, and mileage — we’ll explain what’s included and what upgrades are available.

What does a warranty usually cover?

Typically major mechanical and electrical components (level depends on plan). Wear-and-tear items and servicing/consumables are usually excluded.

What if something goes wrong after I buy?

Contact us as soon as possible. If the issue is covered by warranty, we’ll guide you through the claims process. Your consumer rights are unaffected by any warranty.

Do you offer finance?

Yes (subject to status). We can provide HP/PCP options and help you compare monthly payments and deposits.

Can I use my own finance or bank loan?

Absolutely — you can arrange finance independently, and we’ll provide the vehicle details your lender needs.

What payment methods do you accept?

Bank transfer is the most common. Card payments may be available on request (limits/fees can apply). We’ll confirm accepted methods before you pay.